Bassett Services: Heating, Cooling, Plumbing & Electrical (Discount Drains)

Great company. I have used them several times and have always been pleased. I do have a preferred tech which is Nick. He has been to my home several times, always wears shoe coverings, and is very friendly. I have had 3 faucets, 2 toilet resets, and a new line to the refrigerator installed. Customer service has always been friendly and worked around my schedule when I had new flooring installed. They scheduled to remove toilets and then came back the next day to reset them. I’m pretty picky and they did the job I wanted and didn’t try to oversell. I will use them to have a new sump pump installed when the time comes. They are reasonably priced and have always arrived on time. They are my go to company.

BEFORE (pedestal sink) IN PROCESS (other pictures) AFTER (vanity) went with discount drains despite the fact I couldn’t find many reviews about the company moving the plumbing drains for a renovation. They moved the plumbing from the right side wall to the center wall (around 5 feet of plumbing). Knowing I needed to patch the dry wall myself, they were kind enough to offer coming back to install the new vanity once I finished the dry wall. This was great because I didn’t have to try to figure it out after everything was installed because I would have no idea how to drywall once my new vanity and sink were put in. Definitely recommend!!!! They get you on the schedule quickly and will spend as much time needed to ensure a job well done.

Our experience with Andrew as he completed several plumbing projects for us was 5 stars all around. Andrew is quite possibly the most professional technician we’ve ever worked with. He was attentive to detail, communicated clearly, and cleaned up beautifully when he was done. We had been long time discount drains customers and experienced some growing pains when they first transitioned to Bassett, but this experience with Andrew was a delight!

They replaced the toilet wax ring while I was not home (wife found them). Job seemed to be okay but the tile near it appears to be somewhat cracked or more cracked--not gonna necessarily blame them for that. The main reason for my low rating is that the price was astronomical for a simple wax ring replacement. I would think $150 would be a high price to pay for convenience but they charged $390!!!! I've had entire toilets replaced with the a new wax ring for less than half that (not including toilet costs).

The first 2 pics are before and the last 3 are afterwards. We had our bathroom remodeled by Jeffery & Drew, they did a good job relocating our pipes and re installing our fixtures they were pleasantly polite.